- Immediately Call Apple Support scam claims that Mac computers are infected with a malicious virus and encourages to immediately call Apple Support +1-800-876-6855. However, we can assure you that Immediately Call Apple Support is a scam and your Mac is not corrupted by a malicious virus.
- You have been redirected to Apple Support page because your Mac is infected with Popup Adware Virus due to download's from untrusted source. We have noticed excessive POPUP ADS or SECURITY ISSUES on your Mac computer! It could be because of a possible MALWARE or SPYWARE download. CHAT NOW WITH APPLE SUPPORT. Please note your CASE ID is: AP11S50-qch8nt.
MacOS includes built-in state-of-the-art antivirus technology called XProtect for the signature-based detection of malware, the use of which supports best-practice protection from viruses and malware. The system uses YARA signatures, which Apple updates regularly. The malware known as ThiefQuest or EvilQuest also has spyware capabilities that allow it to grab passwords and credit card numbers. ThiefQuest is packed with menacing features, but it's unlikely to.
The Official Apple Support pop-up scam is a misleading advertising that created in order to force you into calling a fake Apple Support Service. If your internet browser is redirecting to the “Official Apple Support” scam, then may be possible that your MAC OS has become a victim of malware from the adware (sometimes named ‘ad-supported’ software) group.
Ad supported software often installs on the Apple Mac with the free applications. You probably want to know how to remove this adware as well as remove “Official Apple Support” fake alerts. In the guide below we will tell you about how to solve your problems.
The adware which causes misleading “Official Apple Support” popup on your web browser is the part of the software that is used as an online promotional tool. It is made with the sole purpose to show dozens of pop up advertisements, and thus to promote the goods and services in an open browser window. The ad-supported software can substitute the legitimate sponsored links on misleading or even banners that can offer to visit malicious web-pages.
When ad supported software hijacks your MAC, it might carry out various harmful tasks. It can analyze the location and which Net pages you visit, and then display advertisements to the types of content, goods or services featured there. Adware authors can gather and sell your browsing information and behavior to third parties.
Support Phone Number
So, if you happen to encounter unwanted “Official Apple Support” pop-up warnings, then be quick and take effort to delete adware that causes misleading “Official Apple Support” popup warnings on your browser as quickly as possible. Follow the steps below to remove “Official Apple Support” pop up. Let us know how you managed by sending us your comments please.
Remove “Official Apple Support” popup scam
We can assist you get rid of “Official Apple Support” from your browsers, without the need to take your machine to a professional. Simply follow the removal steps below if you currently have the unwanted ad-supported software on your Apple Mac and want to remove it. If you have any difficulty while trying to delete the adware that causes multiple misleading “Official Apple Support” alerts and popups, feel free to ask for our assist in the comment section below. Read it once, after doing so, please print this page as you may need to close your internet browser or restart your machine.
To remove “Official Apple Support”, perform the following steps:
- Manual “Official Apple Support” popup scam removal
- How to automatically remove “Official Apple Support” pop up
Manual “Official Apple Support” popup scam removal
These steps to remove “Official Apple Support” pop up without any apps are presented below. Be sure to carry out the step-by-step tutorial completely to fully delete this ad-supported software that cause misleading “Official Apple Support” fake alerts to appear.
Remove dubious software using the Finder
Some of PUPs, ad supported software and browser hijacker infections can be removed using the ‘Move to Trash’ tool which is located in the Finder. Xenoblade chronicles wii iso download. So, if you’re running any version of Mac OS and you have noticed an unwanted program, then first try to remove it through the Finder.
Open Finder and click “Applications”.
Very carefully look around the entire list of apps installed on your Apple Mac. Most likely, one of them is the ad supported software which shows misleading “Official Apple Support” pop up scam on your MAC. If you’ve many software installed, you can help simplify the search of harmful software by sort the list by date of installation.
![Malware Malware](https://www.reviversoft.com/blog/wp-content/uploads/2013/08/Spinning-Beach-Ball1.png)
Once you’ve found a questionable, unwanted or unused program, right click to it and choose “Move to Trash”. Another solution is drag the program from the Applications folder to the Trash.
Don’t forget, select Finder -> “Empty Trash”.
Remove “Official Apple Support” popup scam from Google Chrome
Reset Google Chrome settings will help you to completely reset your browser. The result of activating this function will bring Chrome settings back to its default values. This can remove “Official Apple Support” pop-up warnings and disable malicious extensions. When using the reset feature, your personal information such as passwords, bookmarks, browsing history and web form auto-fill data will be saved.
First run the Google Chrome. Next, click the button in the form of three horizontal dots ().
It will open the Chrome menu. Select More Tools, then press Extensions. Carefully browse through the list of installed plugins. If the list has the add-on signed with “Installed by enterprise policy” or “Installed by your administrator”, then complete the following steps: Remove Chrome extensions installed by enterprise policy.
Open the Google Chrome menu once again. Further, click the option named “Settings”.
The web browser will show the settings screen. Another way to display the Chrome’s settings – type chrome://settings in the browser adress bar and press Enter
Scroll down to the bottom of the page and click the “Advanced” link. Now scroll down until the “Reset” section is visible, as displayed below and press the “Reset settings to their original defaults” button.
The Chrome will display the confirmation dialog box as shown on the screen below.
You need to confirm your action, press the “Reset” button. The web browser will launch the process of cleaning. When it is done, the internet browser’s settings including new tab page, search provider and homepage back to the values that have been when the Google Chrome was first installed on your MAC OS.
Get rid of “Official Apple Support” pop-up warnings from Safari
The Safari reset is great if your web browser is hijacked or you have unwanted addo-ons or toolbars on your internet browser, which installed by an malicious software.
Click Safari menu and choose “Preferences”.
It will open the Safari Preferences window. Next, click the “Extensions” tab. Look for unknown and suspicious plugins on left panel, select it, then click the “Uninstall” button. Most important to remove all unknown extensions from Safari.
Once complete, click “General” tab. Change the “Default Search Engine” to Google.
Find the “Homepage” and type into textfield “https://www.google.com”.
Remove “Official Apple Support” fake alerts from Firefox
The Mozilla Firefox reset will get rid of redirects to annoying “Official Apple Support” site, modified preferences, extensions and security settings. When using the reset feature, your personal information like passwords, bookmarks, browsing history and web form auto-fill data will be saved.
First, open the Mozilla Firefox. Next, click the button in the form of three horizontal stripes (). It will display the drop-down menu. Next, click the Help button ().
In the Help menu click the “Troubleshooting Information”. In the upper-right corner of the “Troubleshooting Information” page click on “Refresh Firefox” button as on the image below.
Confirm your action, press the “Refresh Firefox”.
How to automatically remove “Official Apple Support” pop up
Manual removal is not always as effective as you might think. Often, even the most experienced users may not completely remove adware that causes multiple misleading “Official Apple Support” alerts and popups. So, we recommend to scan your MAC for any remaining malicious components with free ad supported software removal apps below.
Automatically get rid of “Official Apple Support” pop-up scam with MalwareBytes
We suggest using the MalwareBytes Free which are completely clean your machine of the adware. The free utility is an advanced malicious software removal program created by (c) Malwarebytes lab. This program uses the world’s most popular antimalware technology. It is able to help you delete intrusive “Official Apple Support” pop-up warnings from your web browsers, PUPs, malware, hijackers, toolbars, ransomware and other security threats from your machine for free.
- MalwareBytes Anti-Malware can be downloaded from the following link.Malwarebytes Anti-malware (Mac)
15747 downloads
Author: Malwarebytes
Category: Security tools
Update: September 10, 2020 - When the download is done, please close all software and open windows on your MAC system. Run the downloaded file. Follow the prompts.
- The MalwareBytes Anti Malware will launch and show the main window.
- Further, press the “Scan” button . MalwareBytes Free program will scan through the whole machine for the adware which causes misleading “Official Apple Support” fake alerts on your browser. Depending on your computer, the scan may take anywhere from a few minutes to close to an hour. While the tool is scanning, you can see number of objects and files has already scanned.
- After MalwareBytes Anti Malware (MBAM) completes the scan, you’ll be shown the list of all detected items on your MAC system.
- Review the scan results and then click the “Remove Selected Items” button.
- Close the AntiMalware and continue with the next step.
Use AdBlocker to stop “Official Apple Support” pop-ups
If you browse the Internet, you cannot avoid malvertising. But you can protect your browser against it. Download and use an ad-blocker program. AdGuard is an adblocker which can filter out a large count of of the malicious advertising, blocking dynamic scripts from loading malicious content.
- Download AdGuard on your MAC system by clicking on the following link.AdGuard for Mac download
2865 downloads
Author: © Adguard
Category: Security tools
Update: January 17, 2018 - Once the downloading process is complete, launch the downloaded file. You will see the “Setup Wizard” program window. Follow the prompts.
- When the installation is done, click “Skip” to close the install program and use the default settings, or click “Get Started” to see an quick tutorial which will assist you get to know AdGuard better.
- In most cases, the default settings are enough and you don’t need to change anything. Each time, when you launch your machine, AdGuard will start automatically and block unwanted popup advertisements, “Official Apple Support” pop-up scam, as well as other malicious or misleading websites.
How was “Official Apple Support” pop-up warnings installed on MAC
Many adware are included in the free software setup file. In many cases, a user have a chance to disable all included “offers”, but certain installers are designed to confuse the average users, in order to trick them into installing the ad-supported software. Anyway, easier to prevent the adware rather than clean up your MAC after one. So, keep the web-browser updated (turn on automatic updates), use a good antivirus apps, double check a freeware before you start it (do a google search, scan a downloaded file with VirusTotal), avoid malicious and unknown websites.
Finish words
Now your MAC OS should be clean of the adware that causes multiple misleading “Official Apple Support” alerts and pop ups. We suggest that you keep AdGuard (to help you stop unwanted popup ads and intrusive malicious sites) and MalwareBytes Free (to periodically scan your computer for new adwares and other malicious software).
If you are still having problems while trying to remove “Official Apple Support” popup warnings from the Safari, Google Chrome and Firefox, then ask for help here here.
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How to remove 'You have been redirected to Apple Support page' from Mac?
What is 'You have been redirected to Apple Support page'?
'You have been redirected to Apple Support page' is a fake message displayed in a pop-up window on a deceptive, tech-support scam site. Generally, web pages of this type are used to trick visitors into calling scammers who try to extort money from unsuspecting people. Do not to trust this web page or call the number provided. Apple has nothing to do with this or other, similar websites.
This tech-support scam site poses as an official Apple Support page. When opened, it displays a pop-up window stating that the Mac computer is infected with a 'Popup Adware Virus' installed through a file that was downloaded from an untrustworthy source. It is also stated that this page has detected excessive pop-up ads and security issues that could be caused by downloaded malware or spyware. Visitors are encouraged to chat with Apple Support immediately. When the pop-up is closed, this tech-support scam page displays the '1-877-390-8999' number on a background image. This number is disguised as an Apple Support reference. It also enables a chat window called 'Official Apple Support' or '24/7 Customer Support'. If contacted through this chat window, scammers will probably encourage visitors to call the aforementioned number. They then claim to be members of customer support and try to convince people to pay for dubious software or unnecessary services, which supposedly remove detected viruses or solve other problems. Do not trust these scam pages or call the numbers displayed on them. If your browser opens such a page, close it immediately and never return to it.
These websites are often opened by PUAs (potentially unwanted applications) that are installed on the browser or operating system. Additionally, apps of this type display unwanted ads and gather data. They feed users with coupons, banners, surveys, pop-ups, and so on. If clicked, these open web pages such as this tech-support scam or other untrustworthy sites, or they cause download/installation of other, potentially malicious apps. PUAs also collect information relating to users' browsing habits. For example, IP addresses, geolocations, URLs of opened web pages, entered search queries, and so on. Developers share the details with other parties (potentially, cyber criminals) who misuse them to generate revenue. In some cases, gathered/shared details include personal, sensitive information.
Name | You have been redirected to Apple Support page pop-up |
Threat Type | Mac malware, Mac virus |
Fake Claim | According to this tech-support scam, the computer is infected with adware and malware. |
Related Domain | applesupportofficial[.]com |
Serving IP Address (applesupportofficial[.]com) | 166.62.28.125 |
Detection Names (applesupportofficial[.]com) | Fortinet (Spam), Sophos AV (Malicious), Spamhaus (Phishing), Full List Of Detections (VirusTotal) |
Symptoms | Your Mac becomes slower than normal, you see unwanted pop-up ads, you are redirected to dubious websites. |
Distribution methods | Deceptive pop-up ads, free software installers (bundling), fake flash player installers, torrent file downloads. |
Damage | Internet browser tracking (potential privacy issues), display of unwanted ads, redirects to dubious websites, loss of private information. |
Malware Removal (Mac) | To eliminate possible malware infections, scan your Mac with legitimate antivirus software. Our security researchers recommend using Combo Cleaner. ▼ Download Combo Cleaner for Mac To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available. |
There are many other scam pages that are similar to this one, including, for example, GoToAssist Tech Support Scam, apple.com-scan-mac[.]live, and apple.com-shield[.]live. Typically, they are used to trick people into contacting scammers, who then try to extort money or encourage them to download dubious software (paid or free). In any case, these sites cannot be trusted, and all statements about 'detected viruses' are false. PUAs that force browsers to open these sites are all very similar. They display ads, gather data, and cause redirects to dubious web pages. If there are PUAs installed on your browser or computer, uninstall them immediately.
How did potentially unwanted applications install on my computer?
People often download and install programs without checking the 'Custom' or 'Advanced' settings available in the set-ups. I.e., the fail to dismiss offers to download/install additionally-included, unwanted applications. This how unwanted apps receive permissions to be downloaded and/or installed. This marketing method is called 'bundling' - developers use it to trick people into downloading and installing PUAs with other software by including PUAs in set-ups and hiding related information. In other cases, people cause unwanted downloads/installations by clicking deceptive ads that run scripts designed to download or install malicious software.
How to avoid installation of potentially unwanted applications?
The safest way to download files or programs is using official websites and direct download links. Peer-to-Peer networks (torrent clients, eMule and other such tools), third party downloaders, installers, unofficial websites and other sources of this type should not be trusted. Install and download software properly, especially if it is free. If a setup contains any 'Custom', 'Advanced', or other settings, check them carefully and dismiss offers to download or install unwanted programs. Avoid clicking intrusive ads, since many are deceptive, lead to untrustworthy web pages, and cause unwanted downloads/installations. To stop the browser from opening dubious web pages and/or showing ads, uninstall all unwanted, unknown or suspicious extensions, plug-ins, and add-ons. The same applies to unwanted programs installed on the operating system. Once this is done, the problem should be solved. If your computer is already infected with PUAs, we recommend running a scan with Combo Cleaner Antivirus for macOS to automatically eliminate them.
Apple Support Malware Software
Text presented in the first pop-up:
Dear : Apple Customer,
You have been redirected to Apple Support page because your Mac is infected with Popup Adware Virus due to download's from untrusted source.
We have noticed excessive POPUP ADS or SECURITY ISSUES on your Mac computer!
It could be because of a possible MALWARE or SPYWARE download.
CHAT NOW WITH APPLE SUPPORT
Please note your CASE ID is: AP11S50-qch8nt
HIGHLY RECOMMENDED : CONTACT NOW
Screenshot of a web page with a fraudulent 'Official Apple Support' chat pop-up:
Text in this window:
Welcome To Apple Support
1-877-390-8999
We’re here to help. Call or chat with us
Support for following Apple® products
1-877-390-8999
We’re here to help. Call or chat with us
Support for following Apple® products
Apple Watch Support
iPhone Support
iPad Support
Mac Support
Apple ID Support
iPhone Support
iPad Support
Mac Support
Apple ID Support
iTunes Support
Contact Expert Support
How can we help you?
Get support by phone, chat, or email, set up a repair, or make a Genius Bar appointment.
Call 1-877-390-8999 or Chat With Us
Contact Expert Support
How can we help you?
Get support by phone, chat, or email, set up a repair, or make a Genius Bar appointment.
Call 1-877-390-8999 or Chat With Us
Appearance of 'You have been redirected to Apple Support page' tech-support scam (GIF):
Instant automatic Mac malware removal:Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Combo Cleaner is a professional automatic malware removal tool that is recommended to get rid of Mac malware. Download it by clicking the button below:
▼ DOWNLOAD Combo Cleaner for MacBy downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.
▼ DOWNLOAD Combo Cleaner for MacBy downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.
Quick menu: Software para macbook.
- STEP 1. Remove PUA related files and folders from OSX.
- STEP 2. Remove rogue extensions from Safari.
- STEP 3. Remove rogue add-ons from Google Chrome.
- STEP 4. Remove potentially unwanted plug-ins from Mozilla Firefox.
Video showing how to remove potentially unwanted applications promoted through 'You have been redirected to Apple Support page' scam using Combo Cleaner:
Potentially unwanted applications removal:
Remove potentially unwanted applications from your 'Applications' folder:
Click the Finder icon. In the Finder window, select 'Applications'. In the applications folder, look for 'MPlayerX', 'NicePlayer', or other suspicious applications and drag them to the Trash. After removing the potentially unwanted application(s) that cause online ads, scan your Mac for any remaining unwanted components.
Combo Cleaner checks if your computer is infected with malware. To use full-featured product, you have to purchase a license for Combo Cleaner. Limited three days free trial available.
Remove you have been redirected to apple support page pop-up related files and folders:
Click the Finder icon, from the menu bar. Free cleaner for mac os x 10.6.8. Choose Go, and click Go to Folder.
Check for adware-generated files in the /Library/LaunchAgents folder:
In the Go to Folder. bar, type: /Library/LaunchAgents
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.
Check for adware generated files in the /Library/Application Support folder:
Concept art software. In the Go to Folder. bar, type: /Library/Application Support
In the “Application Support” folder, look for any recently-added suspicious folders. https://amazon-s3-client-software.peatix.com. For example, “MplayerX” or “NicePlayer”, and move these folders to the Trash.
Check for adware-generated files in the ~/Library/LaunchAgents folder:
In the Go to Folder bar, type: ~/Library/LaunchAgents
In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Examples of files generated by adware - “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, “kuklorest.update.plist”, etc. Adware commonly installs several files with the same string.
Check for adware-generated files in the /Library/LaunchDaemons folder:
In the Go to Folder. bar, type: /Library/LaunchDaemons
In the “LaunchDaemons” folder, look for recently-added suspicious files. For example “com.aoudad.net-preferences.plist”, “com.myppes.net-preferences.plist”, 'com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, etc., and move them to the Trash.
Scan your Mac with Combo Cleaner:
If you have followed all the steps in the correct order you Mac should be clean of infections. To be sure your system is not infected run a scan with Combo Cleaner Antivirus. Download it HERE. After downloading the file double click combocleaner.dmg installer, in the opened window drag and drop Combo Cleaner icon on top of the Applications icon. Now open your launchpad and click on the Combo Cleaner icon. Wait until Combo Cleaner updates it's virus definition database and click 'Start Combo Scan' button.
Combo Cleaner will scan your Mac for malware infections. If the antivirus scan displays 'no threats found' - this means that you can continue with the removal guide, otherwise it's recommended to remove any found infections before continuing.
After removing files and folders generated by the adware, continue to remove rogue extensions from your Internet browsers.
You have been redirected to Apple Support page pop-up removal from Internet browsers:
Remove malicious extensions from Safari:
Remove you have been redirected to apple support page pop-up related Safari extensions:
Open Safari browser, from the menu bar, select 'Safari' and click 'Preferences.'.
In the preferences window, select 'Extensions' and look for any recently-installed suspicious extensions. When located, click the 'Uninstall' button next to it/them. Note that you can safely uninstall all extensions from your Safari browser - none are crucial for normal browser operation.
- If you continue to have problems with browser redirects and unwanted advertisements - Reset Safari.
Remove malicious plug-ins from Mozilla Firefox:
Remove you have been redirected to apple support page pop-up related Mozilla Firefox add-ons:
Open your Mozilla Firefox browser. At the top right corner of the screen, click the 'Open Menu' (three horizontal lines) button. From the opened menu, choose 'Add-ons'.
Choose the 'Extensions' tab and look for any recently-installed suspicious add-ons. When located, click the 'Remove' button next to it/them. Note that you can safely uninstall all extensions from your Mozilla Firefox browser - none are crucial for normal browser operation.
- If you continue to have problems with browser redirects and unwanted advertisements - Reset Mozilla Firefox.
Remove malicious extensions from Google Chrome:
Remove you have been redirected to apple support page pop-up related Google Chrome add-ons:
Open Google Chrome and click the 'Chrome menu' (three horizontal lines) button located in the top-right corner of the browser window. From the drop-down menu, choose 'More Tools' and select 'Extensions'.
In the 'Extensions' window, look for any recently-installed suspicious add-ons. When located, click the 'Trash' button next to it/them. Note that you can safely uninstall all extensions from your Google Chrome browser - none are crucial for normal browser operation.
- If you continue to have problems with browser redirects and unwanted advertisements - Reset Google Chrome.